Privacy Policy

At Shah Faisal Tours & Travels (SFTours.pk), your privacy is our priority.

This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you use our website to book bus tickets, rent cars, or interact with our services.

1. Information We Collect

When you register, log in, or make a booking on our site, we may collect the following information:

• Personal Information: Your full name, phone number (including WhatsApp), and city details.
• Account Security: Encrypted password hashes and your responses to security questions (e.g., your favorite city).
• Booking Data: Travel dates, origin and destination cities, vehicle preferences, and transaction history.

2. How We Use Your Information

We use the data we collect from you in the following ways:

• To process your bus and car rental bookings efficiently.
• To send important updates regarding your trip, including ticket confirmations, driver details, and delays via SMS or WhatsApp.
• To allow you to securely recover your account if you forget your password.
• To improve our website's user experience and customer service responsiveness.

3. How We Protect Your Data

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. Specifically:

• We do not store your passwords in plain text. All passwords are mathematically hashed using industry-standard PHP encryption algorithms.
• We use secure databases hosted on professional servers to prevent unauthorized access.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside marketing or advertising companies. However, we may share specific, limited information in the following cases:

• Service Delivery: Sharing your name and phone number with your assigned bus conductor or rental car driver so they can contact you during your journey.
• Legal Compliance: When required by Pakistani law enforcement or to protect our rights, property, and safety.

5. Use of Cookies and Sessions

SFTours.pk uses secure PHP Sessions (temporary server-side cookies) to keep you logged in as you move from the booking page to the checkout page. These are strictly necessary for the website to function and are destroyed when you securely log out.

6. Contacting Us

If there are any questions regarding this privacy policy, or if you would like to request the deletion of your account data, you may contact us using the information below: